Complaints Policy

Our Complaints Policy

At The Car Co we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we may not meet your expectations. When this happens, the first step is to get in contact with a member our team.  

If you have a general complaint:

For complaints relating to non-regulated activities - this is anything concerning the dealership, sales or after sales; please contact us directly via email ([email protected]) with the details and any supporting documentation.

If you do not have an email account, you can telephone us or send a letter. 

Address:

Manchester Road
Blackford Bridge
Bury
Greater Manchester
BL9 9ST

Telephone: 0161 761 4171

Email: [email protected]

Our management team is committed to resolving any issues or problems you may have, whatever that may be. 

If you have a complaint regarding FCA regulated activities

If your complaint relates to regulated activities such as Finance or Insurance, then please contact Automotive Compliance directly.

Automotive Compliance Ltd can be contacted via post, telephone, or email:  

Address:

Automotive Compliance Ltd 
The Factory 
44 Alfred Street 
Gloucester 
GL1 4DD

Telephone: 01452 671 560

Email: [email protected]

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk